Payments, cancellations and refunds

Before you pay

Review your order’s description, amount, currency, fixed membership term or appointment duration, and reference. Memberships do not renew automatically. A paid membership does not guarantee a match or approval.

Supported payment methods

Paystack checkout, bank transfer and USDT may be offered when enabled. Bank beneficiary: OrangeMoon Limited; bank: Moniepoint; account: 8117900600. Send proof with your order reference to WhatsApp +2348117900600. Never send your PIN, OTP or card security code. Only pay against an order you created on marryme.africa.

USDT

Request the receiving address through the official WhatsApp number first. Confirm the token, network and order details before transferring. Staff verify payment before activating access. A transaction hash is evidence for review, not automatic confirmation. Sending the wrong token or network can make funds unrecoverable; no recovery guarantee is given.

Membership terms

Renewing the same plan adds its term after the recorded expiry. A different plan starts immediately; unused time is not automatically converted. The stored order retains its quoted price and duration. Cancelling your account does not itself issue a refund.

Consultation cancellation

An unpaid booking has a deadline shown on the order. Do not pay after that deadline. Payment reserves a request; check My consultations for appointment confirmation. You may cancel there. Contact support about rescheduling or a refund. If Bola cannot provide an agreed paid session, contact support to arrange a replacement or refund.

Requesting a refund

Email support@marryme.africa with the order reference, payment date, amount and reason, including duplicate payments, a failed activation or a service not provided. Do not send card credentials or wallet keys. The team reviews the transaction and explains the decision and any applicable processing time. Refunds are handled separately from cancelling an appointment or ending access; no automatic wallet refund is provided. Your mandatory consumer rights remain unaffected.

Support response target

Payment and refund enquiries go to support@marryme.africa or WhatsApp +2348117900600. We aim to acknowledge enquiries within 2 working days. This acknowledgement target does not promise that a refund will be approved or settled within that period.